Items for Sale Policy:
Many of the items I have listed for sale are made on request and may vary from the item in the photo.  Others are the item you see in the photo.  For the latter I will endeavor to make the item to your specifications, but occasionally they will rhyme rather than match exactly.  Remember, this is hand work in wood, both of which introduce variation.

Return Policy:
If, on delivery, for any reason you are not satisfied with the item you have purchased, get in touch with me via email at jim@shopdogturnery.com or by phone on (336) 584-4228 and I will either make it right or give you a refund of the full amount.

Durability Policy:
These items are wood and wood tends to fade when left in the sun, and moves with changes in humidity and temperature.  Thus a piece several years old will not be the same as it was when new.  Usually this results in the patina of age, a beautifying addition to wood.  If in the future you wish the patina removed via a "touch-up", please contact me and we will make arrangements for you to send the item back to me and I will do my best to bring it back to the original luster.

Shipping:
I most frequently ship via USPS, but for large or heavy items I ship UPS.  In either case I use the least expensive method that will get the item to you by the time needed.  Shipping cost is calculated at actual cost plus 10%, and is not included in the price of the item.

Time to Delivery:
For direct purchase items I will ship within a few days of when an order arrives.  For custom items you and I will work out a timeline for the completion of the object, the price, and the estimated shipping cost before any work is begun.  I will then keep you posted on progress via email and the Instagram site.

Billing:
I do nearly all my billing through PayPal, generally asking you to pay 50% of the price of the item at the inception of the contract, and the remainder, plus shipping, when the item is completed.  If PayPal is not acceptable we can work out payment by check if you wish.

Privacy Policy:
For commission work, images of work done on your behalf will be posted to the ShopDog Instagram site, allowing you to follow on Instagram and see the progress of your piece (along with others in progress at the same time).  I also may use photographs of your piece on this site.

No non-commercial information posted on a public site will ever be associated with any identifying information without your explicit permission.  Whether it is commission work or direct purchase, I will never sell, share, give away, or otherwise distribute any information that could be linked to you, your physical address, phone number or your email address.  I do occasionally provide links to businesses for which I have done work, so that a viewer might visit their site if they are interested in whatever line of commerce it might be.  In short:  If I do work for an individual I will not post any identifying information.  If the work is for a business I may post links, assisting with advertising the business.